We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Orders processed will arrive within 5-7 business days. Please allow 48 hours for your order to be processed and shipped. You will receive delivery details in your confirmation email.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions. All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to hello@elemslondon.com indicating that you want to return the product.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Elems London offers free UK shipping.

If you have doubts if we can deliver to your country, please reach out to our team via hello@elemslondon.com.

Free shipping on all orders to the UK.

If your product happens to get lost during transit, please do not hesitate to contact us at hello@elemslondon.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!

Return period

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

Shipping costs are not refundable.

The exchange or return of an order is very easy.

Send within 30 days after receipt of your order an email to hello@elemslondon.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away.

Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

Yes, you can make an exchange! You will be required to cover the cost of returning the product.

Simply follow these steps:

1. Send an email to hello@elemslondon.com within 30 days of receiving your order to initiate the exchange process.
2. Provide details about the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the provided instructions to complete the exchange process.
5. Once we receive your returned item(s), we'll process the exchange and send out your replacement item(s) as soon as possible.

International: Please note we are not responsible for paying any customs charges (import duty or tax) on any returns for the exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns

If you have any questions or need further assistance, feel free to reach out to our customer support team. We're here to help!

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

For any press enquiries, please contact us at hello@elemslondon.com

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available Monday- Friday, 9am-5pm to answer all the questions you may have.

Contact: Email us at hello@elemslondon.com or complete the contact form here: https://elemslondon.com/pages/contact

We always aim to answer every question within 48 hours.