FAQs
What is your return policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please see our Return and Refund Policy for more information.
Do you offer any promotions or discounts?
Right now we're not offering any of them. Please sign up for our newsletter to stay up-to-date on our latest offers.
Is the information I provide on your website secure?
Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won't be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!
What type of payment method do you accept?
We accept Visa, Mastercard, American Express, Google Pay, Maestro, and Apple Pay.
How long does shipping take?
Delivery Time: Handling time + Transit time
Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 6-12 days
Does The Elems London offer a quality guarantee for each and every item sold?
Absolutely! If you find any product flaws, do let us know immediately! We go above and beyond to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it!
Product Availability:
We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.
How can I get in touch with customer service?
Our customer service representatives are reachable by email. Our knowledgeable and friendly crew will respond to any questions or concerns you may have within 24 to 48 hours.
Contact Information:
Company Name: Elems Global Ltd
Website Name: Elems London
WhatsApp Business:
+44 203 488 0088
Email: hello@elemslondon.com
UK office: 186 St Albans Road. Watford WD24 4AS
Head office: 66 Chai Wan Kok Street, Chai Wan Kok, New Territories, Hong Kong
Contact Form: click hereCustomer Support Hours: 9:00 a.m. to 5:00 p.m. (Monday to Friday)
Response Hour: We aim to respond within 24 to 48 hours.
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