Privacy Policy

Section 1 – Data We Collect and Its Purpose
When you make a purchase from our store, we gather the personal information you provide, including your name, mailing address, and email, to complete and process your order. As you browse our website, certain technical details—such as your IP address, browser type, and operating system—are automatically recorded to help optimize site performance. Email communications (if opted in): With your permission, we may send newsletters, product updates, and other relevant information related to our store.

Section 2 – Your Consent
Giving Consent
By sharing your personal information to complete purchases, confirm payments, arrange shipping, or manage returns, you allow us to use your data for these purposes only. Should we wish to use your information for additional purposes, such as marketing, we will request explicit consent or provide an option to opt out.

Revoking Consent: You can withdraw your consent at any time by contacting us at hello@elemslondon.com. Once consent is withdrawn, we will stop collecting, using, or sharing your information.

Section 3 – Sharing Your Information
We may disclose personal information if required by law or in cases where you breach our Terms of Service.

Section 4 – Shopify Platform
Our online store is hosted on Shopify Inc., which provides the infrastructure for selling our products and services.

Your information is securely stored on Shopify’s servers. Payment details submitted through direct payment methods are encrypted in compliance with Payment Card Industry Data Security Standard (PCI-DSS). Records of transactions are retained only as long as necessary to process orders and are deleted afterward.

PCI-DSS ensures credit card information is handled securely. More information is available in Shopify’s Terms and Conditions and Privacy Policy.

Section 5 – Third-Party Providers
We cooperate with third-party service providers who generally access your information only to perform tasks necessary for providing their services on our behalf. Certain partners, such as payment processors, may handle your data according to their own privacy practices while processing transactions. We encourage you to review these policies to understand how your personal information is managed.

Please note that some third-party services may operate in countries with different data protection laws, which could affect how your data is handled. Once you leave our website or are redirected to an external platform, this Privacy Policy and our Terms of Service no longer apply.

External Websites
Our site may include links to external websites. We are not responsible for the privacy practices of these sites and recommend that you consult their privacy policies for details on how they manage your data.

Google Analytics
We use Google Analytics to track website traffic and gain insights into how visitors interact with our site.

Section 6 – Security Measures
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, misuse, or disclosure. Credit card data is secured using SSL and AES-256 encryption. While no system can guarantee complete security, we follow PCI-DSS requirements and standard industry practices.

Section 7 – Cookies and Tracking
Our website uses Cookies to ensure proper site functionality, remember your preferences, analyze visitor behavior, and enhance overall user experience. Detailed information about Shopify Cookies can be found at https://www.shopify.com/legal/cookies. Additionally, third-party services may set Cookies to improve content, services, and advertising.

Managing Cookies
Most web browsers accept Cookies automatically, but you can adjust your browser settings to block or delete them if you prefer. Please note that disabling Cookies may impact how the website functions. Cookie settings can also be managed directly through our website’s cookie banner.

Section 8 – Changes to This Privacy Policy
We may update this Privacy Policy at any time, and changes become effective once posted. Major updates will be clearly highlighted so you are aware of modifications in how we handle your information. In the event of a merger, acquisition, or transfer of assets, your data may be transferred to the new entity to ensure continued service provision.

Business Information

Elems London is run by Mind Medics Ltd, a company based in the United Kingdom.

Company Number: 10503313
DUNS Number: 222239392
VAT Number: 322283528

Address:
4 Capricorn Centre
Cranes Farm Road
Basildon SS14 3JJ

Email: hello@elemslondon.com
Phone Number: +447520653323

You can contact us between Monday to Friday, 9:00 - 20:00 GMT to get your answer as quickly as possible.