Shipping Policy
What you need to know about shipping:
- If you order before 16:00 GMT, we will start working on your order the same day
- It usually takes us 1-2 business days (Monday-Friday) to process your order
- Your order will be delivered within 3-4 business days (Monday-Friday).
- All orders within the United Kingdom have free shipping for a more convenient experience.
How the entire shipping process works
As soon as we receive your order, we will send you a confirmation email and then begin the processing process, which usually takes 1-2 business days (Monday-Friday). Once this is complete, we will ship your order to your address and you should receive it within 3-4 business days (Monday-Friday).
What if it doesn't arrive on time?
Of course, it may happen that your order is delayed for a number of reasons. If it does not arrive on time, please give us a few more days, and if it still does not arrive at your address, please let us know and we will look into it.
What if I no longer want the order, can I cancel it?
Of course, you can cancel your order. In this case, please let us know as soon as possible at hello@elemslondon.com and we will cancel it if it has not yet been shipped. Otherwise, you will have to return the order and then receive a refund.
But I received a defective and damaged product, what now?
In rare cases, this can happen, and we apologize for that. Take a photo of the problem and let us know immediately at hello@elemslondon.com. We will resolve the situation immediately; we want you to be satisfied with your purchase.
Business Information
Elems London is run by Mind Medics Ltd, a company based in the United Kingdom.
Company Number: 10503313
DUNS Number: 222239392
VAT Number: 322283528
Address:
4 Capricorn Centre
Cranes Farm Road
Basildon SS14 3JJ
Email: hello@elemslondon.com
Phone Number: +447520653323
You can contact us between Monday to Friday, 9:00 - 20:00 GMT to get your answer as quickly as possible.